DOMESTIC SHIPPING
All items are listed as local pick-up only. Please contact us if you would like a quote for shipping Australia-wide.
Orders are usually dispatched from our shop in Semaphore, South Australia within 1-2 days, however, orders may take up to four days to dispatch during busy periods. Once dispatched our couriers deliver orders within 2-7 days.
Please provide an address where you can sign for deliveries and a contact telephone number.
*If you request to have your package left (without signature), please be aware that this is at your own risk. We do not replace missing parcels if there has been a signature opt-out.
RETURNS POLICY
We want you to love what you’ve ordered. If you are not satisfied with your item, please email us with your concern before returning it. If the goods you receive are not as described or are faulty return them within two weeks of receipt and we will replace them or refund your purchase cost. Refunds are issued in the same tender as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card. Alternatively, post back (customer cost) for a refund of your item. We do not offer refunds if you change your mind but we will offer a store credit.
BODY JEWELLERY & EARRINGS RETURN POLICY
We do not accept returns of body jewellery or earrings unless faulty, due to hygiene reasons.
CAN I CANCEL/CHANGE MY ORDER?
An order can only be cancelled/changed up to the point of despatch. We pride ourselves in despatching orders promptly, so to cancel/change, you must contact us immediately by phone before the goods have left our control. You will receive an email advising you that your order has been dispatched.
WEB SHOP CONTACT INFORMATION
EMAIL: hello@xanadusemaphore.com.au
PHONE: 0411 667 518 or 0411 460 139
RETURNS ADDRESS:
Xanadu Semaphore
71 Semaphore Road
Semaphore SA 5019