Refund and Returns Policy


We don’t offer refunds if you change your mind. However, we do offer a store credit.

If 30 days have passed since your purchase, we can’t offer you a store credit or exchange.

Gift cards cannot be returned for a credit or refund.

To complete a store credit or refund, if the item is faulty, we require a receipt or proof of purchase.


We only refund or replace items if they are defective or damaged.

If you need to return your product please contact us by phone first to discuss on 0411 667 518.

If you need to return via mail our street address is: Xanadu Semaphore 71 Semaphore Road, Semaphore South Australia 5019.

If you cannot return in person you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. 

Need help?

Contact us at for questions related to refunds and returns.